Frequently Asked Questions (FAQ):

Frequently Asked Questions (FAQ):

Contact Information

American Arborist Supplies
882 S Matlack Street Unit A
West Chester, PA 19382

Phone: 800-441-8381/610-430-1214

Fax:      610-430-8560



Mon-Thurs: 8:00 am-6:00 pm
Friday: 8:00 am-5:00 pm
Saturday: 8:00 am-1:00 pm


Before you start shopping, create a profile with us by clicking on the "Register" link at the top of the page. You will need to create a profile before you purchase any products.

Yes, we have a secure site using SSL encryption. You can feel assured that no one else will be able to view your credit card information or other personal information.

Yes, we can place special orders on specific products. Just drop us an email at and a sales representative will contact you as soon as possible.

The shopping cart is simple. When you want to purchase an item, click the "buy" button at the bottom of the product. That product will then be added to your shopping cart. After adding the product to your shopping cart, just follow the instructions that appear at the bottom of the shopping cart page.

First, log-in and then click the "view cart" tab at the top of the page. You are then able to view your order status and/or history.

Click on the "My Profile" tab at the top of the page. You will then enter an account management center. Click on the "Edit My Profile Information" tab and make necessary changes.

Type in the product name, product number, or description in the quick search box and click "go."

While we certainly hope this doesn't happen, we strive to make returns as painless as possible. Go to our company policy tab and click on Returns and follow the easy directions!

When you place your order you receive a Pro Forma Invoice. The shipping costs for FedEx are generated by our FedEx estimator that only rates by weight to your zip code. Total estimated cost does not include additional packages or take into account shipping dimensions in excess of 4 ft. (considered oversized by FedEx.), therefore the actual rates charged may vary from the cost shown on your Pro Forma Invoice. If in doubt sbout your shipping costs, please call Customer Service.

Truck Freight means that this item is an oversized item and a tractor trailer will be delivering your products to your location. Depending on where you are located and what the items are you can expect a substantial shipping charge. Starting truck freight is usually a $150.00 minimum charge. Any item that measures over 8 feet or weighs over 100 lbs. cannot be shipped Fedex or UPS and therefore must ship truck freight. Please call Customer Service to get a freight quote.

We are a leading retail and wholesale supplier to arborists and the tree care industry. We provide the widest selection and competitive prices to assure your satisfaction.